Shipping

All orders are fulfilled based on payment received. This includes custom orders, which are placed and scheduled once payment has been completed. We carry many items in stock and work hard to keep orders moving efficiently. Please allow up to 2 business days for your order to be processed and shipped. In the event of any shop delays or temporary bench closures, updates will be shared on our social media platforms. Orders will be fulfilled and shipped as soon as we return and resume normal operations. We appreciate your patience and support as a small business, and we always strive to keep our communication clear and timely. 

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We offer a variety of shipping services, including Canada Post, UPS, Purolator and FedEx. We also ship internationally. If you have any concerns at checkout, please reach out via email, and we will complete your order. 

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Returns & Exchanges

Due to the nature of our products and in the interest of health, safety, and quality control, we do not offer returns or exchanges once items have left our care.

If you have any concerns regarding your order or believe there is an issue with your product, please reach out to us directly via email, coppercoltco@gmail.com. We are committed to working with you to review the situation and help find an appropriate resolution.

Customer satisfaction is important to us, and we encourage you to contact us with any questions or concerns prior to purchasing to ensure the best fit and selection for your needs.